I have been a customer for about three years and have been highly satisfied each and every time. They have given my car great service for oil changes, tires, computer issues, transmission failure, and other more major problems. As a women I have never felt that they were talking down to me or taking advantage of me. I have 179,000 miles on my 2011 Jeep so it has many worn parts, but I am sure Bob's Auto will help me keep it running smoothly. This past summer I moved about 55 miles from West Bend but still bring my car to Bob's for service. It is a pleasure to do business at the Decorah Street location; the staff is fantastic.