I had a vehicle disablement after sliding into a median in the snow. I called Bob's and dispatch was quick and courteous. The tow truck driver, Dave, was phenomenal. Because of a broken ball joint on my tire from hitting the median, it required extra efforts to get the car on the truck. Dave did an exceptional job with all of it, efficiently loading my vehicle while taking extra precautions to avoid any further damage to the vehicle. I truly appreciated his positive attitude and friendly disposition, making a frustrating situation less miserable. I would recommend Bob's, and you'll be fortunate if you get Dave as the tow truck operator.