I was not disappointed with the explanation of things. Staff is very kind. I got a used transmission installed, had a few issues. (Not mechanics fault obviously) I just feel my concerns are not heard, I understand some people have alot of money, I do not, this did cost me most of my savings, but it was the best choice. I was told to call with any concerns or issues,but I feel like me and the concerns are not taken seriously. I called yesterday because I can smell what seems to smell like the transmission overheating, and was told to bring it in so they can" look at it and have my vehicle back to me by the end of the day" , if the transmission is overheating, it leads to transmission failure. Which is exactly what I just experienced last month. I was so upset, I felt not heard or that my concerns are validated .