5

Outstanding customer service and they had my car done in less than 24 hrs, would 100% recommend! 😁

5

I Was stranded on us 41 about 85 miles from home when my motorcycle broke down as it was getting dark. AAA called bobs and JP who was getting off work decided he would take 1 more call even though he knew that it would take over 3 hours to pick me up and then get home. He took great care securing motorcycle and getting me home safe.It was getting dark as he arrived had he not got there when he did I may have been hit because battery was dead. No lights. thanks JP

5

Jp was wonderful on getting our boat towed home safely. Thanks

5

I've lived in West Bend for the last 5 years and started taking my car to Bob's for the emissions testing required by the State. Never had to wait on that, I am happy to say. Then last year I had issues with older tires and went to Bob's at 5 PM with a tire going flat. Even though they close at 5:30, they stayed to fix my tire and keep me on the road. One can't get ask for better service than that. A few weeks ago, the battery light in my car came on. Silly me, I see that and...

5

I've lived in West Bend for the last 5 years and started taking my car to Bob's for the emissions testing required by the State. Never had to wait on that, I am happy to say. Then last year I had issues with older tires and went to Bob's at 5 PM with a tire going flat. Even though they close at 5:30, they stayed to fix my tire and keep me on the road. One can't get ask for better service than that. A few weeks ago, the battery light in my car came on. Silly me, I see that and bought a new battery (which was due anyway) only to have the light come on again. I went to Bob's at 8:30 on a Monday morning to see when they could get it in, they immediately set me up with a free loaner and said "You're leaving the car. It's not safe, it Will shut off on you!" They replaced the alternator and the car has run great ever since. I've had them fix a number of things on the car and I am always happy with the results. And they stand behind their work, something a lot of places don't and won't do these days. I highly recommend Bob's for your service needs. Fair prices and fast service. Tell them Shari sent you!

1

Took my car in and is was oil was leaking! The oil leaks founded that the valve covers are leaking from the top bottom of the engine tec rec replace valve cover gaskets. Cost me $484.04. Got my car 3 days later same amount of oil leaks again. Took it back they checked it and said that it will cost $355.00 for the bottom oil pan replace! I refused it!

1

I only worked with Bobs auto through AAA. My tire blew out on the highway and I requested road side assistance. I wasn't at the vehicle but was on my way. So the man spoke to me on the phone very rudely and actually hung up on me. So when we arrived, the man was very rude and would not put on the spare because it was a little bald and I called his supervisor to see what the best option was. He heard that I was calling his supervisor and just decided to leave. He just up and left and wouldn't put the spare on. There was no trying to figure out what to do and the man would not even help us. I had to call AAA again and they sent a different auto place and they put the spare on for us. The spare did last to the destination- which was less than 10 miles away. Bobs auto just left us stranded for another hour because of the lack of help that they provided. I wouldn't go to this auto place and I would request someone else if AAA says bobs auto is coming to help. I had a very bad experience and would never go to them again.

Emily - We are a auto and towing business and with that there are certain liability issues that we have to take into consideration. Your spare tire was more than just a little bald, it was unsafe. You had basic AAA coverage which means you were only allowed 5 tow miles. You didn't want to pay for the additional miles to the location of your choice. Our only option was to not perform the tire service. We would of happily towed you to the location of your choice but you refused towing service. Unfortunately, I am unable to post the picture of your tire so that you can be more aware of just how bad your spare was. But here is a link https://www.facebook.com/BobsMainStreet/photos/pcb.10154385517786771/10154385517116771/?type=3&theater Thank you for your feedback.

- Decorah Location
1

They charged me 1175$ for a new ignition sensor, reprogramming for said sensor and 2 new tire rods. Charged me 700$ for labor, when I went in they were very rude, to the point where the secretary was raising her voice! When I went to start the car to get the hell out it wouldn't start. That same secretary had jumper cables at the ready behind THE FRONT DESK! saying I should have had them put a battery in as well (never had a battery issue before with this car). Wouldn't surprise me if they kept the headlights on during maintenance. Would not recommend.

5

Thank you so much for the help tonight. Both guys that assisted me tonight were AMAZING. I truly appreciate it.

4

Bob miller was friendly, and very competent! I would recommend him and Bob's