1

Day one, CJ couldn't figure out how to tow the vehicle. Yes seriously. Too many cars too close. Waited and hour but was told by AAA 35 min so I was already irritated. Told me to get the cats around my vehicle moved. So, called to the repair shop to explain the situation as the cats parked are his. Can't move them, they don't run. He also informed me there was no reason the gut couldn't tow it. He offered to help when the guy comes again. So called AAA tonight. After 45 min dealing with why it didn't get towed yesterday finally have someone on their way. 35 min. 40 min waiting. Guy from Bob's calls. Tow truck cant find the address. Give him landmarks. 25 min more. I call back. Oh the driver has been calling but it goes to voice mail. I'm not true. No missed calls. Then find out the guy is in Saukville. Well no Fricking wonder you can't find it. I said port Washington 5 times in the conversation. Ugh. Incompetence. Wasted my evening 2 nights in a row. Still not here. We will see how this goes if he shows. He has till 8.

5

Dave came on11/18/2017 at 0130-he was polite,helpful and informative. He did a great job.

5

Dave came on11/18/2017 at 0130-he was polite,helpful and informative. He did a great job.

5

Dave is awesome! He got there quick and was able to repair my tire for me. Nicest guy you could meet.

5

I needed my truck towed to my house and Mike E came to the rescue! Extremely nice guy! I was bummed about my engine blowing up but he kinda cheered me up when we were driving to my destination. Mike has a set of skills I haven't seen before! When filling out paperwork in his truck, he was done before signing the paperwork! Mike E is an awesome guy and definitely knows what he is doing. Very fast and friendly with my vehicle! I hope I get him again when I'm in need of a tow!! Amazed with his skills and his friendliness.

5

My husband and I only stopped for an emission test and renewal, but I felt compelled to say something because the service was so friendly, quick, and efficient! One worker took the car for the test, and while we were paying him, the other worker already had the sticker on our car! Our car may have passed the emission test, but they passed a bigger test, the customer service one, and they get an A+.

5

I had battery trouble and Dave from Bob's Main Street Auto excelled in customer service in every way. Very cheerful and fast but thorough. Also had to call the shop after hours and spoke with Chris who was very helpful and polite. I highly recommend Bob's Main Street. With employees like Dave and Chris, no wonder why others recommend.

5

I had battery trouble and Dave from Bob's Main Street Auto excelled in customer service in every way. Very cheerful and fast but thorough. Also had to call the shop after hours and spoke with Chris who was very helpful and polite. I highly recommend Bob's Main Street. With employees like Dave and Chris, no wonder why others recommend.

2

The front desk contacts are always very friendly, the scheduled work is done quickly, and recommendations for future work are thoroughly explained.

Thank You Sue! We work hard to educate our customers on their future car care needs, we feel this helps to manage and budget your maintenance and repairs! ~ Bob's Main Street Auto & Towing

- Decorah Location
1

RUDE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My name is Brian from Bob's main street auto.Thank you for your feedback. I apologize and would like to talk to you about what happened. Please call me at 262-338-3670. It has been a couple of weeks we have not heard back from you. We have checked our automotive database and our towing database and can not find you name. We are looking to improve our personnel for better customer service. Please contact us back.

- Decorah Location