I've taken about three or so different vehicles there over the years and I will never be going back as this was the worst experience ever..... Long story short went in to get a new starter put on and the tech forgot to put the undercover back on which in turn damaged the driver's front wheel liner and then they put a used one on instead of a new one.......
Thank you for sharing your feedback. We’re truly sorry to hear about your frustration with your recent experience, and we understand how upsetting this situation must have been for you. As part of our commitment to customer satisfaction, we did attempt to rectify the situation as soon as we were made aware of the issue. We invited you to bring the vehicle back so we could evaluate the damage, and we appreciate you giving us the opportunity to address the concern. After inspecting the vehicle, we replaced the damaged wheel well liner. You requested that the replacement part match the other side of the vehicle, and after checking our suppliers, we only found availability on a used part that perfectly matched the existing one. We understand that this was not the ideal outcome, and we sincerely apologize for any inconvenience this caused. We always aim to provide high-quality service, and we regret that this situation did not meet your expectations. If there’s anything else we can do to help resolve the matter, please don’t hesitate to reach out to us directly at 262-335-2277. We would appreciate the chance to restore your trust in our services.
- Decorah Road Location