Reviews - Page 126 - Bob's Main Street Auto & Towing

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Betsy Hildebrand

1/15/2025

Really good service on a cold busters night. I really appreciate the fast responses.

Thank you so much for your kind words, Betsy! We're glad we could provide fast and reliable service, especially on a cold night. Your appreciation means a lot to us, and we're here whenever you need us. Stay warm!

- Towing Headquarters

Jeff Stanlick

1/14/2025

Even if the news of our car was bad (blown motor), Bob's Main Street Auto was easy to get a hold of and schedule towing the car as well as the diagnosis of the engine. In fact, when we went back to pick up the car, I had my emissions test on my other car done on the spot. They aren't real close to where I live, but they are close to numerous family members, and I've recommended Bob's to all of them.

Hi Jeff, thank you for taking the time to leave us a 5-star review! We're happy to help with your car troubles and glad you were able to get your emissions test done. We apologize for the bad news regarding the Ford Expedition, we wish we would have had better new for you! We appreciate your recommendations to your family members. We appreciate your business

- Morgan Drive Location

Kyle Nesbit

1/14/2025

Bob’s Main Street Auto is a very professional and friendly place to have your vehicle repaired. I have yet to have a bad experience at the Hubertus location which is the only location that I have gone too. They communicate very well with any issues that the technician finds during the courtesy inspection, and in my experiences are very honest with what needs attention immediately and what things may be starting to show wear but aren’t a major concern at the moment.

Thanks for taking the time to leave us a 5 star review, Kyle! We appreciate your trust in our team to service your Ford Explorer. We're happy to hear you've had consistently positive experiences at our Hubertus location. We always strive to communicate honestly and effectively with our customers. See you next time!

- Morgan Drive Location

Suzanne Barker

1/13/2025

I had to inform them of "lifetime oil change" price. My car smelled like gasoline afterwards....dirty boots and my mats were wet. Excuses of new computer system. New staff at Decorah service desk lack any connections or knowledge of car history. They just generate a report.

Thank you for taking the time to share your feedback with us, Suzanne. We truly value your input, as it helps us identify areas where we can improve. We’re sorry to hear about your recent experience and that it didn’t meet the standards we strive for at Bob’s Main Street Auto & Towing. We understand how frustrating it may have been to remind us about your "lifetime oil change" pricing and to find your car in a condition that wasn’t up to your expectations. Your concerns about cleanliness and attention to detail are being taken seriously, and we’ll be reviewing our processes to ensure this doesn’t happen again. We sincerely apologize if your experience with our team at the service desk did not meet your expectations for knowledgeable and personalized service. Your feedback is invaluable, and we are committed to ensuring all customers receive the attention and care they deserve. Please contact Ashley at 262-335-2277 if you have any further questions or concerns. Thank you.

- Decorah Road Location

Shannon Miller

1/13/2025

Thank you for your 5 star rating, Shannon!

- Morgan Drive Location

Vicky Lindner

1/13/2025

Everyone was very helpful and Friendly.

Thank you for your review, Vicky. We appreciate the opportunity to assist you with swapping the spare tire on your Ford Taurus. We strive to provide the best service possible and are happy to see that it is appreciated.

- Morgan Drive Location

Glenda Stanlick

1/12/2025

Bob’s was fantastic to us when our car broke down during a long drive to visit family for Christmas. The news was really bad- the engine no longer had oil pressure so it was completely done. Brittany was really supportive and assured me this was not something I had done wrong as the owner (yes I kept oil in my engine) rather it was a fluke weird thing, and she understood my worry and sadness about the financial loss to my family. We arranged for a scrapper to pick up the vehicle from Bob’s. Since we were 30 minutes from home we appreciated everyone’s flexibility and we completed the emissions test we needed on our functioning vehicle. If we lived closer we would come to you all for everything. Thanks so much for helping us out in a time of frustration and disappointment. We wish you nothing but good days ahead in your business. Keep up the good work!!

Thank you Glenda for the kind words! We're happy to have helped during a tough situation. Our team is always here to support our customers. Wishing you and your family all the best!

- Morgan Drive Location

christian zirtzlaff

1/12/2025

Always take good care of your car and are willing to fix the bigger issues if needed and do not do things unless told they can.

Thank you so much for the positive feedback, Christian! We take pride in providing top-notch service on your Ram 1500 and only doing what's necessary for your truck. We appreciate your business! See you next time!

- Morgan Drive Location

Eugene Jaremek

1/8/2025

Been entrusting Bobs Main St.Motors with all my family vehicles. George and Ryan are simply the best at taking care of our service needs.great value honest work.

We truly appreciate your continued trust in Bob's Main Street Auto & Towing for all of your family's vehicle needs. George and Ryan will be thrilled to hear your positive feedback. We're committed to providing honest, high-quality service, and we're so glad to know we've been able to meet your expectations. We look forward to serving you and your family for many more years to come!

- Main Street Location

michael klupperh

1/8/2025

Thank you for your review, Michael. We appreciate the opportunity to assist you with your automotive needs. We look forward to assisting you in the future.

- Main Street Location

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