Wonderful Service Experience, Also had a wonderful towing experience using this company, the gentlemen up front at both stores are very kind and accommodating, however..... the prices are outrageous, and on top of it the two ladies that work at the main street shop are enough to leave a sour taste in anyone's mouth. I talked to one lady about a tow bill, I tried every possible way to be kind and polite when i came in to pay my bill and she was very short and rude. Treated me more like a number than a person/customer. I even said please and thank you and she still gave me the same terrible attitude. I felt like i was inconveniencing her just by simply asking a question started with please and ended with thank you. I find myself biting my lip everytime I come in for service because the attitude behind the front desk is terrible. After being a 5 year customer, i will not be back to bobs, I wish the best of luck to them all, especially the gentlemen up front at both stores! Dave D
Dave, no mechanic can get by on his expertise alone. We're in the people business as much as we are the auto business, and if we're not taking good care of our customers we'll be in trouble. We're disappointed to hear our front desk service may have lost us your business. This is an issue we'll be investigating and handling as necessary, but we want you to know you are appreciated. We hope you'll give us another chance to prove it. Best wishes, Bob's Main Street Auto & Towing
- Decorah Location