5

Great customer service for all the years I have been going to Bob's I have never had a bad experience

5

Great customer service for all the years I have been going to Bob's I have never had a bad experience

2

Wonderful Service Experience, Also had a wonderful towing experience using this company, the gentlemen up front at both stores are very kind and accommodating, however..... the prices are outrageous, and on top of it the two ladies that work at the main street shop are enough to leave a sour taste in anyone's mouth. I talked to one lady about a tow bill, I tried every possible way to be kind and polite when i came in to pay my bill and she was very short and rude. Treated me more like a number than a person/customer. I even said please and thank you and she still gave me the same terrible attitude. I felt like i was inconveniencing her just by simply asking a question started with please and ended with thank you. I find myself biting my lip everytime I come in for service because the attitude behind the front desk is terrible. After being a 5 year customer, i will not be back to bobs, I wish the best of luck to them all, especially the gentlemen up front at both stores! Dave D

Dave, no mechanic can get by on his expertise alone. We're in the people business as much as we are the auto business, and if we're not taking good care of our customers we'll be in trouble. We're disappointed to hear our front desk service may have lost us your business. This is an issue we'll be investigating and handling as necessary, but we want you to know you are appreciated. We hope you'll give us another chance to prove it. Best wishes, Bob's Main Street Auto & Towing

- Decorah Location
5

Thank you. I got hit by a deer this morning. Insurance called it in to you at 6:20 am and truck was to me by 6:40 am. Your driver was soo friendly and madet me laugh so I would calm down. Great service! !!

1

HORRIBLE HORRIBLE HORRIBLE establishment. They are SOOOO rude, they illegally tow your vehicle whenever they feel like it, if you work out a payment plan they lie about your payments so they get more money from you. They just do everything so horribly. Never in my life have had such a hard time. I will do everything in my power to put this horrible joke of business OUT OF BUSINESS. THEY NEED SHUT DOWN ASAP. 1/2 Priced auto is so much cheaper, understand people are broke, and are kind. They are human. Bob's is disgusting.

5

Best Towing Service In Town!! They Have Nice Trucks, Nice Drivers, and Nice Phone Manners!!!

5

Great job done in a timely manner! thanks

5

Over the past several years I have taken our family cars to Bob's Auto South location for various repairs and general maintenance. Our family has several mid-90's Buick Roadmaster Wagons that have had heating/AC , front end, tire replacement & general fluid replacement work done. I've always had Great, Professional, Friendly service done in a timely manner and for a reasonable cost. I've also recently started taking my daughter and son-in-law's cars there for similar repairs and maintenance with also the same great professionalism and service. Kudo's! to Mike, the mechanics and the staff at Bob's Auto South location. I highly recommend them to all who are looking for a good, solid auto repair business. Lance Kirmse

5

Friendly, efficient service and finally a place to go for an oil change or auto repairs on a Saturday morning at the South facility ! Never an issue getting a rental car if needed.

5

At Bob's the customer service is beyond amazing!!! From start to finish you are treated with respect and professionalism. When you bring your vehicle in it is done with the highest of standards and done right the first time,with quality service and parts.Always confident when our vehicles are in their hands.I can say it has been a long time i have felt that comfortable at an automotive service center. The entire staff is friendly.