1

My mom was in a car accident. Her phone and her purse remained in the car while the ambulance took her. I spent hours trying to figure out how to help her get her stuff from her car while she was in the hospital without being able to commincate with her. I was told that I had to get her insurance info/ claim started before they'd release her purse and phone. How is a person supposed to do that while in the hospital without their belongings. Ok. I'll figure it our for her. I did but with NO help from thre towing company who never called back after they said they would. I was scared she was going to get out and the insurance place would then be closed! Thanks for making a stressful and scary situation worse. Especially 7 days away from Christmas!

5

DJ just towed my car and he was great even though you could see how sick he was. really a dedicated guy. thanks for the help DJ and anyone needing great service should check these guys out. Joe from Oakfield

5

Great service! They arrived quickly to jump my car. Phil came to jump my car and was friendly, fast, and very knowledgeable! I had a great experience! I recommend Bob’s Auto and Towing.

5

Bob's was quick and did a great job for towing and the work done on my vehicle. Definitely will be back, thanks for making a stressful time less stress for me.

3

Made an appointment on their website a few days ahead. It says we'll contact you to confirm. No one emailed or called. I called the day before I scheduled the appointment and they had no record of it so I had to push it back even further. If it's a glitch on your site, might wanna get that checked out. Once I got there the service was pretty good.

Thank you for the review. We apologize for the inconvenience and can understand the frustration behind that. When individuals make appointments on our website, we receive an email where we call to verify and schedule it in our calendar. I just went back to see if I could find yours and I still could not find your name. There definitely must have been a glitch and I will look into that further. Again, we apologize for that and hope your service was great during the appointment.

- Decorah Location
1

What happened to my post I submitted that lasted about a week?

Russ, we did reply to your post last week and do apologize for the misunderstanding with the Emissions test. Your review is still up and online, as we cannot delete these, but was posted under the Google review page for our shop located at 115 W Decorah Rd. This is the one for our shop at 1200 N Main St.

- Decorah Location
1

My wife took our car in for an Emissions test, she was told the car failed because of a bad OBD 2 connector. I told her to take the car to our TRUSTED mechanic, the OBD 2 Port was not broken as stated. I then instructed her to go to another Testing station to have it retested and wow!! it PASSED, without ANY INTERVENTION from ANY mechanic. That makes me wonder if you (all inclusive) were trying to make my wife think there was something wrong with the automobile to make a "Quick" dollar. Bad business practice.

Thank you for your review. I would like to start by saying that the test did not fail the Emissions test when at our location. When connecting to a vehicles OBD to perform the test, our plug lights up green to show that it is properly connected and can perform the test. Unfortunately, when trying to plug into your wife’s vehicle our plug did not light up meaning we couldn’t perform the test properly. This is normally due to either a blown fuse or our system acting up. At this time, our advisor discussed with your wife that trying another testing station in the area would be beneficial as we were unable to perform the test. The only way that an emission test would fail would be due to a check engine light being on. I am sorry if your wife was confused with any of this, but hope you can understand that we never had a fail on record for your vehicle nor can purposely make a vehicle fail. All of our Emissions tests are on surveillance by the state and in compliance with all regulations.

- Main Street Location
5

I took an exhilarating spin out into a ditch this morning and was pulled out by D.J. Not only was he hilarious but he was professional and got me back on the road super quick!! 😊

5

JP was selected to tow my truck about 80 miles away in a snow storm. I didn't ride with him but he called me to let me know he dropped off my truck and where he left the keys for the mechanic shop where I had it towed.

5

Super nice guy helped me today with my flat tire today, and was very fast..Thanks again! (: