I only worked with Bobs auto through AAA. My tire blew out on the highway and I requested road side assistance. I wasn't at the vehicle but was on my way. So the man spoke to me on the phone very rudely and actually hung up on me. So when we arrived, the man was very rude and would not put on the spare because it was a little bald and I called his supervisor to see what the best option was. He heard that I was calling his supervisor and just decided to leave. He just up and left and wouldn't put the spare on. There was no trying to figure out what to do and the man would not even help us. I had to call AAA again and they sent a different auto place and they put the spare on for us. The spare did last to the destination- which was less than 10 miles away. Bobs auto just left us stranded for another hour because of the lack of help that they provided. I wouldn't go to this auto place and I would request someone else if AAA says bobs auto is coming to help. I had a very bad experience and would never go to them again.
Emily - We are a auto and towing business and with that there are certain liability issues that we have to take into consideration. Your spare tire was more than just a little bald, it was unsafe. You had basic AAA coverage which means you were only allowed 5 tow miles. You didn't want to pay for the additional miles to the location of your choice. Our only option was to not perform the tire service. We would of happily towed you to the location of your choice but you refused towing service. Unfortunately, I am unable to post the picture of your tire so that you can be more aware of just how bad your spare was. But here is a link https://www.facebook.com/BobsMainStreet/photos/pcb.10154385517786771/10154385517116771/?type=3&theater Thank you for your feedback.
- Decorah Location