It’s unfortunate that I have to even give it a star in order to rate them because they should be negative 5 stars and honestly they must have their friends and family rating them because everyone I have talked to after my experience told me that they would never take a vehicle there for repairs. So on to my story. I took my vehicle in to have rear brake work done because the place I usually take it to was booked up and I needed it soon and bobs offered me a loaner car and told me all I had to do was top the gas off so I thought that was a good deal. The place that I was going to take my car to gave me an over the phone estimate that had it worst-case scenario of $300 for my break work so I figured it couldn’t be too much more at Bob’s. When the mechanic called me two days later with a whole list of things that needed to be fixed he told me that my car was going to cost $1600 to fix and I nearly had a heart attack. When I asked him to give me a quote to just do only enough to get my brakes fixed he brought that down to $1300. Because that was way over my budget I told him that I couldn’t have those repairs done and that I was going to need to take it somewhere else where they quoted me way under what he was charging me and he responded that it would be impossible to fix my brakes for the price I told him the other guy was going to charge. He then told me that I needed to pay them $70 for doing nothing but telling me all the stuff that was wrong with my vehicle that there was no way I was going to be able to pay them to fix. I then made arrangements and got my car to the other place and he just called me a couple hours ago and told me that he can fix my brakes for $202. Bob’s auto is a complete rip off and they will take you to the cleaners I’m just glad that this other reputable mechanic is right down the street. I told the guy who is fixing my car now what bobs wanted to charge me and he couldn’t believe it. He wasn’t even gonna charge me labor to look at my car. He stated that he just wanted to fix it and get me back on the road. I don’t wanna mention the name of the place other than say they are a frame and body shop in west bend and I will put an excellent review on their website. So in response to the owners rebuttal... Either he is a liar, he thinks I’m a liar or $1000 is not much different than $1600 because that is the estimate I received and I have the machanic on recording quoting me that price. Also if anyone cares to see the proof I will have my attorney demand a copy of the original estimate with the prices not blanked out like what they gave me when I left and I will post these pics for all to see on Facebook. This company is all about gouging the customer to make a profit and if that’s ok with you then by all means pay 7 times the amount you would pay somewhere else it’s your money.
Thank you for your review as we appreciate the feedback. Looking into this, the brake job was around $1,000 due to needing new brake drums, hardware, shoes, cylinders, and an adjuster along with it. This pricing was for both sides on the rear and not only included these parts, but labor as well (which is included in every job we do). Bob’s is committed to doing our jobs done right the first time, regardless of the price, especially when it comes to safety. In our eyes, safety should never be compromised for price. We are happy to hear that you found a place that fit the budget you were looking for and are sorry to hear that you we were unable to accommodate that.
- Decorah Location