West Bend & Hubertus Auto Repair

Thanks for your prompt & friendly service tonight. Your driver was knowledgeable & knew more about my car than we did. Who would have thought changing one tire would be such a challenge. He was so kind enough to try to keep my interior of my car clean when laying down the old flat tire for warranty repair. Thanks Bob's for making the night not so awful after all! Keep up the fantastic job!

Today Tony Petsch provided excellent service. I was stranded on the interstate in a construction area with hardly any shoulder. My vehicle was disabled and being 5 months pregnant I felt like I was going to melt inside the car as the temp rose to 97 degrees inside! Unfortunately it was too dangerous to get out but Tony arrived promptly, and he safely escorted me to his air conditioned truck in no time and got me and my vehicle where we needed to go! Thank you Tony!! I couldn't have been more grateful for you today! Keep up the great service!

Today Tony Petsch provided excellent service. I was stranded on the interstate in a construction area with hardly any shoulder. My vehicle was disabled and being 5 months pregnant I felt like I was going to melt inside the car as the temp rose to 97 degrees inside! Unfortunately it was too dangerous to get out but Tony arrived promptly, and he safely escorted me to his air conditioned truck in no time and got me and my vehicle where we needed to go! Thank you Tony!! I couldn't have been more grateful for you today! Keep up the great service!

I had just put my siberian huskys in my truck and threw my backpack in the rear seat, shut the door and had my hand on the front door when I heard the doors lock. Everything was inside the truck including my phone and keys. Friend called the Bob's on Main Street and Tony Petsch was at the dog park parking lot in about ten minutes. He had the doors unlocked in a few minutes. I am so grateful as it was already way too hot in the vehicle for our guys! A million THANKS

My family and I were camping the weekend of 8/11-8/14 at Mauthe Lake State Park in the Northern Kettle Moraine. We have a 31 foot class C Winnebago. After "checking in" on Thursday and on our way to our campsite we heard a loud POP. By the time we arrived at our site and backed in, we discovered our drivers side rear tire had blown and was losing air fast. Thankfully we have AAA and cellphones which my Mom immediately called to report the issue. Thankfully we weren't planning on using the RV until the return ride home on Sunday so we had a window of time for a resolution. After contacting AAA we were told it could be a while possibly the next day before a responder could be located and dispatched. Sure enough, Thursday evening AAA notified us that a responder would arrive "first thing" the next day. Tony Petsch from Bob's Main Street Auto & Towing arrived Friday morning around 9am. In between rain drops and hot sticky weather, Tony discovered BOTH our drivers side rear tires had issues, the outside tire was torn and the inside tire was flat. All of RV tires were new in the spring of 2015, whatever caused this issue the four of us including Tony could only guess. Our RV only has 1 spare tire so our issue was far from resolved. Tony contacted his boss and after a lengthy conversation received approval to take BOTH bad tires back to "the shop" and return less than two hours later with 2 brand new tires which he installed. From a monetary standpoint, this was an unexpected expensive beginning to a long camping weekend of R & R. Tony's boss called my Mom and was kind enough to explain the final charges including what was and was not covered by AAA. In the end, my family and I could not have been happier with the end result and how it came to be! Tony was professional, courteous, friendly, honest and truly went the extra mile to resolve this unexpected "hiccup" which in the grand scheme of life could have been much much worse. Our ride home on Sunday was a "piece of cake!" The Rondeau family (Scott, Sally, Susan and shelties Katies & Noel) from Brookfield, WI cannot say a bigger louder appreciative THANK YOU to Tony Petsch and Bob's Main Street Auto & Towing, INC enough for resolving this roadblock on the road of life!!!!

My family and I were camping the weekend of 8/11-8/14 at Mauthe Lake State Park in the Northern Kettle Moraine. We have a 31 foot class C Winnebago. After "checking in" on Thursday and on our way to our campsite we heard a loud POP. By the time we arrived at our site and backed in, we discovered our drivers side rear tire had blown and was losing air fast. Thankfully we have AAA and cellphones which my Mom immediately called to report the issue. Thankfully we weren't planning...

Dropped off my car for an alignment. I do almost all the work to my car myself. But I do not have an alignment rack. They're mechanic noticed that there were bolts used on the ball joints that are not hardened steel. I had to finish the car in a pinch and didn't have any on hand. They never told me about them inspecting the car at all. It's nice to know that a local shop is reasonably priced and isn't always trying to make a quick Buck on anybody.

Over charged the insurance company $150 with a winch fee and the winch was not used. My son had an accident. I responded to the scene and met with the two officers. They asked who I wanted for a tow and I requested Bob's as I always HAD good service back in the 90's. When the tow truck arrived, the tow driver was nice enough to loan me a screwdriver to pull the plates as I knew the car was totaled. While I was cleaning out the car, the tow operator asked if he could back it up and drive it across the street to load it. I said sure. When I got the bill, there was a winch fee of $150. I went to Bob's to ask about it and Wanda said it was a rollover. No! Then Laurie came out and said it was winched off the curb. No! Then Laurie was complaining to me that they didn't know who the owner was and they had to run DOT records to find out. I told Laurie that her tow driver never asked my name, the driver's name or even asked the officer. When the insurance company inquired about the extra charge, the people at Bob's told them that I was lying and that I was never at the scene. After 28 years of investigating accidents and dealing with tow truck operators, I have never had such a bad experience in my life. Nice job!

Had Bobs Auto and Towing come tow my car to get two tires because mine were almost flat. Mike the tow driver was incredibly kind and professional and I didn't have to wait long at all. He also looked at my tires and told me that they looked pretty decent and I might just need a patch job as the tread still looked pretty good. He said he could take it to Bob's Auto so they could patch it so I agreed. I was very thankful as it saved me at least 150-300 dollars. As I waited in the waiting area for them to patch it up everyone who was working in the front office was also very courteous as well. Very pleased with the work and would definitely recommended!

They did a great job checking out my mini van. They explained everything that needed to be done and kept me informed through phone and email. They are very polite and will bring my vehicles there in the future.