Be aware that verbal estimates do not include taxes and “fees”, so actual cost may be higher than anticipated. Other shops I’ve worked with have given me the total cost for verbal estimates.
Thank you for your feedback, Tiffany. We sincerely apologize for any confusion regarding the verbal estimate. Our service advisor provided the inspection report and followed up with a phone call to review the details, including a breakdown of taxes and additional fees. The final cost, which included all applicable charges, was discussed and approved verbally over the phone. At Bob’s Main Street Auto, we strive to ensure transparent and clear communication with our customers. Your feedback is valuable in helping us improve, and we will use it to further enhance our communication process to avoid any future misunderstandings. If you would like to discuss this matter further or require any clarification, please don’t hesitate to contact Lizzy at 262-310-7114. We appreciate your input and hope to address any remaining concerns.
- Main Street Location