West Bend & Hubertus Auto Repair

Thank you for your 5 star rating, Lynn. We appreciate your business!

Thank you so much for your wonderful review! We're thrilled to hear that John was able to assist you with your flat tire and provide such dedicated and thorough service. It's our goal to go above and beyond for our customers, and we're so glad to know John’s efforts made a positive impact. We truly appreciate you taking the time to share your experience, and we're grateful for your kind words. If you ever need help again, you can count on us. Stay safe, and thanks again!

Thank you for your review, Sam! We are glad we were able to assist you with towing your Chevy Impala. We strive to provide the best service possible and are happy to see that it is appreciated. Thank you for your business!

Thank you for sharing your feedback. We sincerely apologize for the confusion and frustration you experienced. Due to the severe snowstorm and high call volume, we provided a 2-3 hour ETA, and we always do our best to accommodate urgent situations as quickly as possible. In this case, the driver was able to assist you sooner after another call was canceled. The service was performed, and the vehicle was pulled out of the ditch; however, no one was on scene with the vehicle when the service was completed. Because we were unable to contact the driver to cancel prior to the service being performed, you were not charged anything for our services. Per our discussion, you did inform us that the vehicle would be unattended and that once it was pulled out, it should be left in your driveway, which was very close to where the vehicle had gone into the ditch. We appreciate your understanding and hope this helps clarify the situation.

Thank you for your feedback Katy, and we sincerely apologize for the inconvenience you experienced. When your initial call came in, our dispatcher provided an estimated arrival time of one hour at 11:37 AM. We understand how important it is to have accurate and timely updates, and we regret that you did not receive an updated ETA when you called back at 12:21 PM to cancel. At that time, our driver was enroute to your location; however, we acknowledge that an updated ETA was not communicated during your second call. We appreciate your patience and will focus on improving our communication to ensure all customers receive clearer and more timely updates moving forward. Thank you for bringing this to our attention. If you would like to discuss this matter further or have any questions, please don’t hesitate to contact Lizzy at 262-338-3670. We value your feedback and hope to address any concerns you may have.

Thank you so much for your kind words! We're thrilled to hear that you've had great experiences with us each time you've visited. It's always a pleasure working on your Chrysler 200, and we truly appreciate your trust in our team. We look forward to seeing you again for any future needs!

Thank you, Don, for the 5-star rating! We truly appreciate your support and are glad to hear you had a great experience with us. We look forward to serving you again soon!

Thank you so much for taking the time to share your experience! We're thrilled to hear that Brittany and the team could assist you so quickly, especially during the busy holiday season. We strive to provide excellent customer service and make sure our customers are well taken care of. It's great to know that the convenience and cleanliness of our waiting area met your expectations. We truly appreciate your recommendation and look forward to welcoming you back in the future. Have a wonderful holiday season!

We're so glad to hear that you had a quick and enjoyable experience with us. We're proud to have team members who not only provide excellent service but also bring a smile to our customers.

Thank you for taking the time to leave a review! We're glad to hear that you were pleased with our service and the work done on your Ford Fusion. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.