This review is over a month overdue, but I promised I’d do it. JP towed a vehicle for us back at the start of December to a storage unit — super nice guy, went above and beyond what he needed to, and the world needs more people like him, twas a interaction I’ll never forget! I would give 5 stars, but one of y’all’s drivers almost hit my wife a few years ago by not yielding the right of way, then honked and flipped her off — which was messed up considering y’all didn’t have the right of way and shouldn’t have pulled out. This was years ago, but I’ll never forget it, because every time we saw that guy driving around she’d bring it up. Based on that alone, it’d be a 1-star review. But JP earned y’all some credit back — enough to bump this to a 4-star review. Good stuff, man. Also, I loved the mental health awareness decal you had (which I believe is now Alzheimer’s awareness). Love to see that. There was another driver who helped us get into our car with the keys locked inside as well super nice guy! And y’all’s response times have always been fantastic! And we’re on time with the scheduled pickups! Love the communication y’all have as well!
Thank you for taking the time to leave such a thoughtful and honest review—we truly appreciate it, Nathanael. First and foremost, we’re very glad to hear that JP made such a positive and lasting impression when he towed your vehicle back in December. We’ll be sure to share your kind words with him—he takes a lot of pride in going above and beyond, and feedback like this means a great deal to our team. We’re also happy to hear another one of our drivers was able to help with a lockout and that our response times, communication, and scheduling have consistently met your expectations. We also want to sincerely acknowledge and apologize for the negative experience your wife had with one of our drivers years ago. That behavior does not reflect our standards or values, and we’re truly sorry that it happened and left such a lasting impression. We take safety, professionalism, and respect very seriously, and feedback like yours is important in helping us continue to improve. Lastly, thank you for noticing and mentioning our awareness decals. Supporting causes like mental health and Alzheimer’s awareness is something we care deeply about, and we’re glad it resonated with you. We appreciate your balanced feedback and the opportunity to earn back trust. If you ever need assistance in the future, we’ll be here and ready to help.
- Main Street Location