1

I feel bad giving this shop a poor review and just want to specify that this review is a tow truck driver on July 8th that showed back at the shop at 4:20. He was on interstate and almost merged into a young adult and I different driver. The auto shop itself is great btw my relatives have had service done by them numerous times and were happy

Thank you for your review! As you know we are unable to watch our drivers 24/7, especially when they are out on the road, so feedback from driver's around them is huge! We definitely want everyone to be safe on the roadways and push that safety to our employees as well. In each of our trucks, there are camera systems in place to monitor their driving and work done with the truck. If you are comfortable, please give me a call (Rachel at 262-338-3670) so I can get further information on which driver this was. This way I am able to pull footage and take the appropriate steps going forward with the driver. Thanks again for keeping us informed!

- Main Street Location
5

very good service jp was a very helpful person

5

Great towing service. I was stranded with a dead battery that couldn't be jumped. Thank goodness Dave from Bob's showed up quickly and was able to charge and jump my Subaru. Dave also helped me get to the only service station open late night. Thank you!

5

We have used them several times and they are wonderful guys that work there. Thanks again for towing us.

3

Great service, but HOLY EXPENSIVE ($1,900 for FWD clutch job) I've had multiple vehicles serviced at Bob's Auto for many years (dating back to 2010 when I had a heater core replaced in my truck). Their prices always seemed high to me but the service was good and the location convenient so I continued to go them figuring the prices can't be that much higher. Fast forward to this week. My son's car starting having clutch issues. Took it Bob's and they said it needed the clutch replaced and they included the slave cylinder which wasn't failing but was looking pretty rough and probably would fail soon. The quote I got was $1900!!!!! The person I spoke with told me the book hours said a full day for the job (so 8 hours). That seems fair, clutches aren't hard to replace but it is a lot of work. But then I did the math. Called the local dealer, all the OEM parts needed (flywheel, clutch disk, pressure plate, bearings, slave, and fluids) came to less than $600. So even if Bob's was quoting me OEM parts (which I highly doubt since he said the flywheel was only $100, OEM price I got was $165) that's still $1,300 in labor for an 8 hour job. Factoring in taxes and some other fees, that's still north of $150/hr!!!! I spoke to another shop and they quoted me $965. The guy I spoke to at a third shop I called almost choked when I told him I had been quoted $1900. His exact words when he recovered were "I've never heard of a $1,900 clutch job". Probably needless to say, I took the car elsewhere. It's sad really, because again the service is good and I'm willing to pay a premium, but not that much premium.

Thank you for your review Alyssa! We definitely understand that we are not at the low end of the spectrum, for prices, as we pride ourselves on our great customer service and reliable work. Just like you said, for quality work you can expect a premium for many things. However, our labor rate is not $150/hour and we definitely want to stay competitive with the local shops in our area. Next time, if you end up getting a quote from another dealer, please bring it over and see what we can do for pricing! We are always willing to look things over and find the best solution especially for reasonable things such as this. We appreciate the feedback, as it only helps us grow as a business, and hope you still keep us in mind in the future.

- Main Street Location
5

We have used them several times and they are wonderful guys that work there. Thanks again for towing us.

5

Bob was quick to respond and was very helpful, educating me on how short trips in my car could drain my battery and make my car die. Plus Bob is very kind and friendly. I recommend Bob's Main Street Auto & Towing.

Elizabeth, thank you for your review! We are glad we were able to assist you during your time of need.We strive to provide the best service possible and are happy to see that it is appreciated!

- Decorah Location
5

I needed to get my car towed today and Bob's Main Street Towing came to my rescue. JP the driver was very nice, mannerable, and very professional. I Thank you for your A+ service, I will definitely be calling them in the future if I'm ever in the need for another tow .

Thank you for your review! We are glad JP was able to assist you during your time of need. We strive to provide the best service possible and are happy to see that it is appreciated!

- Decorah Location
5

Great employees

Thank you for your review. We strive to provide the best service possible and are happy to see that it is appreciated.

- Main Street Location
5

Everyone is very nice and helpful. Work is done in a timely matter also. Been very happy as of yet. :)

Kris, thank you for the review. We are extremely pleased that you are happy with the service, and we promise to provide you with the best possible experience in the the future.

- Main Street Location