West Bend & Hubertus Auto Repair

Thank you for the kind review, Sean. We’re glad to hear you felt the service was outstanding and trustworthy while working with your Ford Escape. Earning and keeping our customers’ trust is something we take very seriously. Thank you for choosing Bob’s Main St Auto & Towing. We truly appreciate your confidence in us and are always here when you need help.

Thank you for the 5-star review, Maggy. We’re glad we could take care of the oil change and tire rotation on your Acura MDX and make the visit a smooth one. Routine maintenance plays a big role in keeping a vehicle reliable, and we appreciate you trusting us with yours. Thank you for choosing Bob’s Main St Auto & Towing. We’re always here when you need us.

Emily, thank you so much for the amazing review! We’re so glad we could get your GMC Terrain taken care of and make the wheel bearing repair quick and easy for you. Being helpful and accommodating is exactly what we strive for, so your feedback means a lot to our whole team. We truly appreciate the referrals and your support — we’ll be here whenever you need us. Thanks again for choosing Bob’s!

Thank you for the great review, Shuntaye! We’re glad we could help get your Jeep Compass jump-started and back on the road. Providing quick and reliable service is always our goal, and we really appreciate you taking the time to share your experience. If you ever need us again, we’re just a call away!

Thank you so much for sharing this, Alyssa. We’re incredibly glad Bryce was able to get to you quickly and help when you and your kids were stuck with a flat tire. Waiting that long in a situation like that is stressful, and it means a lot to hear that his communication, kindness, and speed made you feel taken care of—and that patching the tire helped you safely continue your trip in your Volkswagen Atlas. We’ll be sure Bryce and our dispatch team see your kind words. Thank you for your trust, your recommendation, and for choosing Bob’s Main St Auto & Towing. We’re truly grateful we could be there when it mattered most.

Thank you for sharing your experience, David. We’re glad AAA was able to connect you with us and that Tony arrived quickly to take care of the jump start on your Chevy Impala—especially on a Sunday morning when it’s easy for a situation like that to throw off your day. We appreciate your kind words and your trust in Bob’s Main St Auto & Towing. If you ever need help again, we’re here for you.

Thank you for the 5-star rating, Cameron. We’re glad we could help with the lockout on your Chevy Malibu and get you back on track quickly. Situations like that are frustrating, and our goal is always to make the solution fast, straightforward, and stress-free. We appreciate you choosing Bob’s Main St Auto & Towing and thank you for the great rating. If you ever need us again, we’re here to help.

Thank you for taking the time to leave a review, Beth. We’re glad our driver was able to help with the tow and provide professional, knowledgeable service for your Hyundai Tucson. When a vehicle needs to be towed, clear communication and competence go a long way in making the situation less stressful. Thank you for trusting Bob’s Main St Auto & Towing. We appreciate the opportunity to help and are here if you need us again.

Thank you for the review, Karissa. We’re happy to hear JP was kind and handled your tow quickly. When you need a tow, getting help fast and being treated with respect matters, and we’re glad JP delivered that experience for you. Thank you for choosing Bob’s Main St Auto & Towing. We appreciate your trust and are here whenever you need us.

Thank you for taking the time to share your experience, Sarah. We’re very sorry to hear how frustrated and disappointed you were, and we want to acknowledge your concerns respectfully and directly. Interlock installations are tightly regulated, and much of the process—including where a customer may wait during installation and what can be observed—is dictated by the interlock provider’s compliance requirements and state-level guidelines, not by personal preference or shop policy. Our team follows the procedures provided to us by Intoxalock and the State of Wisconsin to remain certified to perform these installations. That said, if there was confusion or miscommunication about why certain steps were required, we regret that it was not explained more clearly. Regarding the time involved: interlock installations can vary significantly depending on the vehicle, wiring complexity, and the presence of aftermarket equipment such as a remote start. Those factors often extend the installation time beyond the baseline estimate and do carry additional costs. Our complimentary inspection is a standard safety check we perform to protect both the customer and our technicians, especially when extensive electrical work is being done. It is not intended to add time unnecessarily. These inspections are no charge to you, the customer. We’re also sorry that the interaction with our staff felt dismissive or unprofessional to you. That is not the experience we aim to provide, and your feedback will be reviewed internally so we can improve how we communicate and support customers. Interlock situations are challenging by nature, and we understand emotions can run high. While we may not agree on every point raised, we do appreciate you sharing your perspective, and we regret that your experience did not meet expectations.