West Bend & Hubertus Auto Repair

3237 reviews
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Main Street Location(262) 310-8522
1200 N Main Street
West Bend, WI 53090
Decorah Road Location(262) 310-4410
115 W Decorah Road
West Bend, WI 53095
Morgan Drive Location(262) 600-3010
1285 Morgan Drive
Hubertus, WI 53033
Sumner Street Location(262) 430-0740
820 W Sumner St
Hartford, WI 53027
Towing Headquarters(262) 310-4424
2085 County Hwy NN
West Bend, WI 53095
5

Super nice guy helped me today with my flat tire today, and was very fast..Thanks again! (:

1

My teenage son left a light on in the car while camping. I asked that the car be jumped. Instead the car was towed to 25+ miles to Bob’s. Without asking me they did an expensive diagnostic on the car. All it needed was a jumpstart. I live an hour and a half south and have my own mechanic.

Thank you for your review. Looking at the notes and history of this call, we did have that we were assigned to go to Hartford to help you with a jump start. However, since you were not with the vehicle, you had requested via phone for it to be towed back to our shop. We are sorry if there were any misunderstanding, however, we are unable to tow any vehicles without the owner's consent and would not have taken it without approval first. In our notes, we specifically have that you approved the tow to the shop.

- Decorah Road Location
1

Thank you for your review. I can't seem to find your name under our system for Auto or Towing. If there was something unsatisfactory with your service please give Rachel or Brian a call at 262-338-3670 and we'd be happy to try and resolve any issues. Thanks!

- Main Street Location
5

4

Everything was "up front" with no surprises. Friendly and caring atmosphere.

Thank you for your review Joe! We strive to provide the best service possible, we are happy to see that it is appreciated.

- Main Street Location
5

5

5

4

1

Not impressed, unprofessional, rude. My car needed to be towed after an accident. My insurance company set it up. I WASN'T told who the towing company was or any contact information but I don't know if towing requests are taken randomly by various companies through insurance companies. I received 4 phone calls from a number I did not know within 30 minutes. NO VOICEMAIL LEFT for any of the 4 calls. I was working at this time so I couldn't answer anyway. Then I received a call from Bob's Main Street Auto and Towing which came up on the caller ID so I knew to answer. The girl that called me was absolutely RUDE! "This is Bob's Main Street Towing. You need a tow?" "We need your keys." "Our guy has been calling you." I told her that I didn't have the keys with the vehicle, they were with me. I told her that I was given NO instruction as to where to leave the vehicle or the keys nor provided a time the tow would happen. Only that it would be 24-48 hours before my car was picked up because my car was safe at home and not out of the street somewhere. That was my only time frame to go off of. She kept repeating that she needed my keys and I told her that I would call my husband to see if he was home with the spare key. Thankfully he was home. I called her back and told her he was there with a key. She had an attitude for the remaining 10 seconds of the call. Calling 30 minutes before you are going to pick up a customer's car is not acceptable. Other people work too and have schedules. Maybe call the customer and work something out instead of acting like I'm some inconvenience for you. Leave a VOICEMAIL when you are calling about something important, don't call 4 times and expect someone to know what it's about. And finally, LOSE THE ATTITUDE AND RUDENESS when talking to customers.

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