Not impressed, unprofessional, rude. My car needed to be towed after an accident. My insurance company set it up. I WASN'T told who the towing company was or any contact information but I don't know if towing requests are taken randomly by various companies through insurance companies. I received 4 phone calls from a number I did not know within 30 minutes. NO VOICEMAIL LEFT for any of the 4 calls. I was working at this time so I couldn't answer anyway. Then I received a call from Bob's Main Street Auto and Towing which came up on the caller ID so I knew to answer. The girl that called me was absolutely RUDE! "This is Bob's Main Street Towing. You need a tow?" "We need your keys." "Our guy has been calling you." I told her that I didn't have the keys with the vehicle, they were with me. I told her that I was given NO instruction as to where to leave the vehicle or the keys nor provided a time the tow would happen. Only that it would be 24-48 hours before my car was picked up because my car was safe at home and not out of the street somewhere. That was my only time frame to go off of. She kept repeating that she needed my keys and I told her that I would call my husband to see if he was home with the spare key. Thankfully he was home. I called her back and told her he was there with a key. She had an attitude for the remaining 10 seconds of the call. Calling 30 minutes before you are going to pick up a customer's car is not acceptable. Other people work too and have schedules. Maybe call the customer and work something out instead of acting like I'm some inconvenience for you. Leave a VOICEMAIL when you are calling about something important, don't call 4 times and expect someone to know what it's about. And finally, LOSE THE ATTITUDE AND RUDENESS when talking to customers.