I was quoted 850$ to change spark plugs, come to find out it wasn’t even necessary and they lied about what needed to be done to pass emissions. Crazy considering they are certified to preform emissions tests. All in all this place is dishonest and unprofessional, don’t let them waste your money.
Thank you for your review and feedback. After talking with our service writer we were able to get more information on the situation. We are sorry that you were not satisfied with your service. However, at your visit you were charged very fairly for the work that was performed. When visiting, we had only charged you a standard diagnostic charge when in fact we also fixed your check engine light, which was not illuminating properly. In order to do this, we had to remove the whole cluster in your vehicle to be able to fix this. A dishonest shop could have very well charged additional money as well as said that the cluster was bad and to remove and replace. In addition, we did clear the codes behind the check engine light after it was fixed, but this light will turn back on due to the pending misfire codes in your vehicle. When the check engine light comes back on, it will in fact not pass emissions. We understand how you feel about the situation, but we in no way were being dishonest to get money from you. Although you have saved money now just getting the diagnostic check with us, you will eventually need to get that tune up once the misfire occurs. That issue will not go away. In addition, emissions test need to be performed every other year so the problem will still have to be fixed in the future. We are certified to perform emissions test and have been nothing but honest during this whole process. We have tried to be in contact with you and remain professional; however, your unwillingness to discuss the diagnosis and future concerns with your vehicle makes it so we are unable to assist you further.
- Decorah Road Location