Swaps parts based on symptoms, rather than completely identifying the problem at hand. Brought my car to another mechanic after settling up with Bob's, and he stated that the shop should be ashamed of how things were put back together.
Thank you for taking the time to share your feedback, Dawson. We’re genuinely sorry to hear that your experience left you feeling disappointed and concerned—that’s never the outcome we want for anyone who trusts us with their vehicle. We take concerns about diagnostics and workmanship very seriously. Our goal is always to correctly identify the root cause of an issue and to return vehicles in safe, proper working order. Hearing that another shop felt things were not handled well is troubling, and we would appreciate the opportunity to better understand what happened. If you’re open to it, we’d like to review your repair in detail and talk through your concerns directly. Please contact us and ask for Greg at 262-335-2277 to further discuss this. Thank you again for your honesty. Feedback like this, while difficult to hear, is important and helps us improve.
- Main Street Location