5

Great quick service from Phil to come and unlock our car after the keys were locked in on our vacation!

Rhondalay, thank you for your review! We are glad Phil was able to assist you during your time of need. We strive to provide the best service possible and are happy to see that it is appreciated. Enjoy the rest of your vacation!

- Main Street Location
5

They did a awesome job on my Chevy pick up truck.I am VERY SATISFIED.

Kathy, thank you for your review! We strive to provide the best service possible and are happy to see that it is appreciated.

- Decorah Location
1

I bought a used car from them, and as the paperwork was being processed, the alternator went out. They made me pay half of it. Fast forward barely 2 months, the air conditioning unit goes out. I called and was told "these things happen and a diagnostic will cost between $150-180 just to find the problem. Do NOT buy a car from them. Limit any service from them. Update: the response below is gold and should further confirm my warning to those considering.

Thank you for your review Luke! Whenever you buy a car, especially used, it is sold at an “as is” status. Therefore, anything that happens after the sale is the new owner’s responsibility. When the alternator went out, the car was technically yours due to the title being in your name; however, the financing was still being squared away due to a signature being missed. At this time, we could have said “oh well” and wiped our hands since the car was already sold to you. However, out of good faith, we offered to pay half to help keep the peace. We are sorry to hear that now there are air conditioner problems, but unfortunately the car is no longer our responsibility. Whenever we take a car in, we inspect it fully and make sure that everything is up to date and working properly before it is sold. However, our company, just like anyone else, cannot predict when an issue may arise in the future. Our company offers a discounted rate on repairs and maintenance to individuals that purchase cars from us as a benefit due to this.

- Main Street Location
5

Phil was very helpful and pleasant, he worked quickly.

Thank you for the review Kristie! We are happy to hear Phil was at the top of his game to get you back up and on your way! We strive to provide the very best service possible so it is awesome to hear our drivers are doing that!

- Main Street Location
5

Very helpful in most situations, work quickly

5

Judy, thank you for your 5 star rating!

- Main Street Location
4

Technician followed up via phone to help me restore settings to my truck after the work was complete but some of the settings had changed. I would recommend, overall experience was good.

5

Tyler was very helpful and went beyond to help me and my family! Great customer service

Mychelle, thank you for your review! We are glad Tyler was able to assist you and your family during your time of need. We strive to provide the best service possible and are happy to see that it is appreciated.

- Main Street Location
5

The service team at Bob's Main Street Auto and Towing is always a pleasure to work with. Each time I use their services from a simple oil change to windshield wiper assembly replacement I am met with excellent customer experience and top notch service. Each time I stop in they provide a vehicle inspection report and go through it in detail to help prepare you for incoming repairs. I have never been pressured to purchase any of the recommended services nor have I ever encountered issues such as oil residue left in the vehicle or excessive mileage put on the vehicle before returning to me. The advising team is always prompt when answering questions and has always provided me with estimates for repairs in a timely manner. I am fortunate to have yet to need a tow, but in the event I will know exactly who to call.

Brady, thank you for your review! We strive to provide the best service possible and are happy to see that it is appreciated.

- Decorah Location
5

Duane, thank you for your 5 star rating! We strive to provide the best service possible and are happy to see that it is appreciated.

- Main Street Location