SUPERB SERVICE. I needed a battery for a 2013 Bettle. I sent a message to Bob's website on a weekend asking if they could accommodate my request. Early Monday morning I received a response. Many times when you send an email request you do not receive a response. I worked with Brittany to get the battery. She was very knowledge and super to work with. They received the battery, however, I needed to delay the installation, they said "no problem", very accommodating. While the battery was being installed I waited in the waiting area. It is a GREAT improvement from the previous owners. This made me feel that Bob's values there customers. Highly recommend Bob's, they will have my business! Will