5

My car overheated on my way to a job interview. I was really nervous with the arrival time being only 10 minutes before my meeting. Soon Marc called and said he'd be there within 10 minutes, which he was there within 7. He was very friendly, quick and efficent, and I was 15 minutes early to my interview and got the job! Thank you Bob"s Towing for being part of AAA. Special thanks to Marc for getting me to my interview early, driving to my mechanic (who is in the middle of nowhere), and helping me not only get a job, but getting my car to be fixed before I start!

Thank you so much for sharing your positive experience with us, especially during a challenging moment. We're thrilled to hear that Marc's quick response and efficient service played a role in getting you to your job interview on time and ultimately securing the job! We understand the importance of timely and reliable assistance, especially during unexpected situations like car troubles. We're delighted that Marc's friendly and efficient service made a positive impact on your day. Congratulations on landing the job, and we're pleased to have played a part in ensuring you arrived on time for your interview. If you ever need assistance in the future or have any further feedback, please don't hesitate to reach out. We appreciate your trust in Bob's Main Street Auto & Towing!

- Bob's Main Street Auto & Towing - Decorah Road
5

When our car broke down. JP helped take a bad situation and made it much better. Highly recommend him as his knowledge and kindness were exceptional. Thanks again Jim

We truly appreciate your kind words and are delighted to hear about your positive experience with JP. It's always rewarding to know that our team members, like JP, are making a difference for our customers. We'll make sure to pass along your gratitude to him. We strive to provide the best service possible and are happy to see that it is appreciated.

- Bob's Main Street Auto & Towing - Decorah Road
5

I called because my car would not start. Tony called me to say he was minutes away only 30 mins. after I called for help. Tony was able to get my car started, diagnosis the issue & show me the problem on his phone. He came prepared & was able to install a new battery immediately, saving me a whole lot of challenges. Price was reasonable & comes with warranty! Tony provided great customer service, shared good information, & was very knowledgeable! I am grateful for the above & beyond service 🙏🙂

1

I had battery issues and Bob’s Auto took my car for several days on two different occasions. They were unable to find the issue, yet when I came in to pick up car, they had to jump start it for me, claiming it did not act up for them while they had car. I took it to my dealership and they were able to find and fix problem within an hour, without even charging me for diagnostics. Bob’s Auto charged me for diagnostic and werent able to find or fix issue even while having my car in their shop for days. They lost my business. They charge for top notch diagnostic, but fall way short in fixing simple issues.

Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience you faced with your vehicle at Bob's Auto. We're sorry to hear about the challenges you encountered with our service. Our goal is to provide reliable diagnostics and repairs, and we regret that we fell short in your case. Your feedback is invaluable to us, and we will use it to improve our processes and communication. We understand your frustration, and we appreciate your honesty. It's disheartening to lose a valued customer, and we're genuinely sorry for any inconvenience caused. If there's anything specific you'd like to discuss or if there's an opportunity for us to make amends, please feel free to reach out. Thank you for bringing this to our attention, and we wish you the best with your vehicle. If there's anything we can do in the future to regain your trust, we'd welcome the chance.

- Main Street Location
5

Bob's picked up/towed my vehicle in the early a.m. Diagnosed the issue and had the work done before the end of the day. Definitely not expected, much appreciated as we where from out of town. The cost was reasonable for the work performed. Well done!

ank you so much for taking the time to share your positive experience with Bob's Auto! We're thrilled to hear that our team could efficiently pick up, diagnose, and complete the necessary repairs for your Kia Sorento, all in the same day. At Bob's, we understand the importance of quick and reliable service, especially for those from out of town, and we're delighted we could meet your expectations. Your kind words about the speed, efficiency, and reasonable cost of the service are truly appreciated. If you ever find yourself in need of automotive assistance again or have any questions, don't hesitate to reach out. Safe travels, and thank you for choosing Bob's for your vehicle needs!

- Main Street Location
5

My driver Garret was awesome

Thank you for your review, Robert. We appreciate your business!

- Main Street Location
5

I called for a tow. Evan called back within minutes to communicate his ETA. He arrived and was helpful, professional and kind. He handled the tow flawlessly. He tried to help in every way possible to make it a good experience for me. Great job, Evan! You were an excellent representation of your company. Thank you very much!

5

Before I start with the review, this family owned business seems to be doing a great job of helping the community with their good cause initiatives like School Supplies Donations, Toy Drives! My Oil Change was performed in 1 hour at Decorah Location & they replaced my Wiper blades as part of the Toy Drive offer as I happened to have 4-5 brand new toys in my car that I was planning to donate this season. Always support such good businesses!!!

Thank you so much for recognizing and appreciating our efforts at our family-owned business! We're delighted to hear that you enjoyed your experience at our Decorah location and that you noticed our commitment to community initiatives like School Supplies Donations and Toy Drives. It warms our hearts to know that our customers not only trust us with their vehicle needs but also appreciate the positive impact we aim to make in the community. We're glad we could contribute to the Toy Drive by replacing your wiper blades as part of the offer. Your support means a lot to us, and we're grateful for customers like you who share our values. If you ever have more toys to donate or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for supporting our business and the community!

- Main Street Location
5

I was visiting family from Texas and experienced car problems. Bob’s was absolutely amazing from towing my vehicle, to providing a rental car, to repairing my vehicle in a day, to the including a coupon for a car wash. Customer Service and Quality of service are absolutely amazing!

Thank you so much for taking the time to share your experience with Bob's, Debra! We're thrilled to hear that we could assist you during your visit from Texas and that our services, from towing to repairs, met your expectations. At Bob's, we believe in providing not just efficient services but also a seamless experience for our customers. It's fantastic to know that you found our customer service and the quality of our work to be amazing. We understand how crucial it is to have a reliable vehicle, especially when away from home, and we're delighted we could get you back on the road quickly. We appreciate your feedback, and your kind words motivate our team to continue delivering top-notch service. If you ever find yourself in need of automotive assistance again, please don't hesitate to reach out. Safe travels, and thanks for choosing Bob's!

- Bob's Main Street Auto & Towing - Decorah Road
5

Max was really helpful and he was on time and prompt and gave me all the information i need to get home safely Thanks for all the help max